Our policy lasts 30 days. If 30 days have elapsed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your original credit card or payment method, within a certain number of days.
Late or missing refunds
If you have not yet received a refund, first verify your bank account again. Then, contact your credit card company, it may take some time before your refund is officially published.
Then contact your bank. There is often some processing time before a refund is issued.
If you have done all this and have not yet received your refund, contact us at email@example.com.
We only replace the items if they are defective or damaged. If you need to exchange it for the same article, send us an email to firstname.lastname@example.org and send your article to: Pitiminís, Av. Mayor 136, 46130 Massamagrell, Valencia, Spain.
To return your product, you must mail it to: Pitiminís, Av. Mayor 136, 46130 Massamagrell, Valencia, Spain
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.